About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
The Recruiter position is responsible for conducting interviews for agent level roles, and making the best hiring decision in selecting the right candidates in order to reduce attrition. This position also plays an instrumental role in providing an outstanding experience for new hires within the onboarding process by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process.
As Recruiter, You Will
- Meet daily with Recruiting Manager to determine daily hiring needs
- Create positive experiences by building trust and transparency with Candidates
- Interact with applicants via phone, video, and/or in person
- Respond to inquiries from Candidates
- Process and track applicants in an Applicant Tracking System
- Recommend ways of improving recruiting process
- Participate in job fairs amp; hiring events
- Build relationships with internal employees
- Ensure the onboarding process runs smoothly by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process
Requirements
As Recruiter, You Have
- High school diploma or equivalent is required
- 1 year customer service, BPO, or retail experience
- 1 year recruiting experience in a fast-paced, high volume call center environment or related industry is a plus
- Must be comfortable on phones or in person 8 hours a day
- Maintain a secure, high speed internet connection
- Outstanding interpersonal skills
- Possess active listening skills
- A love for interacting with diverse groups of people
- Ability to work in a fast-paced, hectic, changing environment
- Ability to handle a high volume of work
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to take notes while conducting an interview
- Ability to maintain confidentiality at all times
- Strong computer skills and ability to do intermediate mathematical functions
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts, including days, evenings, weekends and holidays
- Goal oriented and strive to hit targets
- Ability to use micro-sales skills
- Passionate about Recruiting
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.