Junior Human Resources Business Partner
IntouchCx, Jamaica

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Feb 5, 2024
Last Date
Mar 5, 2024

Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We’re searching for a Junior Human Resources Business Partner to collaborate with our internal Operations teams to handle strategic HR related issues and concerns. This role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs. We’re looking for someone who can act as the main point person for implementing and executing Human Resource plans and programs.

As Junior Human Resources Business Partner, You Will

  • Consults with line management, providing HR guidance when appropriate
  • Analyzes trends and metrics in partnership with HR leadership to develop solutions, programs and policies
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Supports in monitoring and handling disciplinary action cases as well as labor cases
  • Ensures participation of the business unit in employee programs and activities
  • Ensures compliance of the business unit with HR policies
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
  • Tends to business unit’s concerns regarding compensation and benefits, salary administration, and personnel movements through regular coordination between Compensation amp; Benefits Team and the business unit
  • Ensures accuracy of details in the documentation of personnel movements
  • Supports in ensuring the effectiveness of the performance management system in the continuous improvement of performance levels of individuals, teams, and organization as a whole
  • Communicates or conducts orientation sessions on compensation and benefits programs for new and regular employees
  • Partners with the OD amp; Training Team to ensure learning and development compliance in the business unit
  • Ensures participation of the business units in training programs
  • Partners in ensuring effective implementation of onboarding program for new hires
  • Partners in designing and implementing employee programs that will promote company culture and core values
  • Ensures communication and cascading of changes and directions being introduced in certain units and/or the whole organization
  • Partners in checking overall climate in the business unit through climate and engagement surveys.
  • Monitors and ensures completion of manpower requirements in the business unit
  • Closely coordinates with the business unit on staff planning


As Junior Human Resources Business Partner, You Have

  • A Bachelor’s Degree in HR, Psychology, Law or equivalent (required)
  • A minimum of 2 years of HR experience in a fast-paced environment
  • Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
  • Strong project management skills
  • Knowledgeable in Labor relations
  • Effective verbal and written communication skills
  • Strong analytical, problem solving and decision-making skills
  • Strong interpersonal relations skills; able to deal with people at all levels of the organization

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Job Specification

Job Rewards and Benefits


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