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Piercing Studio Lead
Mejuri, Jamaica
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 14, 2021
Last Date
Nov 14, 2021
Location(s)
Job Description
Mejuri is a direct-to-consumer approach to buying jewellery for the modern woman. We are about making luxury a habit disrupting the traditional jewellery industry to make fine jewellery affordable and empowering women to purchase for themselves. Series B funded, and one of the fastest growing global digital brands, we are backed by strong VC investors such as Natalie Massenet’s Imaginary Ventures, NEA and Felix Capital.
We focus on perfecting every customer touchpoint, creating the best digital and in-store experiences and content that is conversational and engaging. We are a team of designers, writers, technologists and strategists, and we are looking for someone special to join our team and help us make luxury fun and accessible.
Mejuri redefines personal jewelry decisions Forbes
75 per cent of Mejuri’s customers are women buying for themselves, and 30 per cent make repeat purchases each month. Among those filling their virtual baskets? Lizzo, Selena Gomez, Margot Robbie and Oprah Winfrey. British Vogue
The Role:
The Piercing Studio Lead is responsible for overseeing all aspects of the Piercing Studio while driving customer service excellence, increasing profitability, and fostering an environment of motivation and engagement that would enable the team to achieve company goals and objectives. You deliver exceptional service, with a passion for body piercing and jewellery. You will drive growth within the Piercing Department at Mejuri and foster an environment that is deeply focused around our clients. You are passionate about customer service, meticulous in detail when it comes to the customer journey, and are eager to embody the Mejuri culture and core values. Responsibilities- Creating a customized and memorable customer service experience that focuses on building enduring relationships through the connection and relation of our brand and brand values
- Increasing customer awareness about Mejuri amp; our Piercing Studios
- Passionate about the Mejuri mission of empowering women to buy diamonds for themselves
- Act as a stylist and advise which items pair well with each other
- Build a strong clientele and be able to deliver a unique piercing experience to our clients
- Works closely with the Store Manager on improving the flow and process of the piercing studio
- Explains the aftercare sheet to each client, inform clients of signs and symptoms of infection
- Explain service procedure and risks to clients, and identify any medical concerns which may prevent piercing before the service and including suggested care and any medical complications that may occur as a result of the procedure
- Management and ordering of all piercing equipment such as needles, latex-free gloves, sterilizer, patient towels, alcohol pads, Q-Tips, paper towels etc.
- Complete all necessary documentation for shrink monitoring reasons and taking action to reduce shrink where possible
- Point of contact for Stericycle and arranges the pick up of disposables
- Know health and safety protocols surrounding piercing procedures
- Maintain Mejuri brand standards of visual presentation, cleanliness and functionality of displays
- Partner with the Head of Piercing to roll out and launch new initiatives in an organized, timely manner
- Inform HQ of any internal (team members) and external (customer) feedback
- Ensure compliance of Health amp; Safety policies and procedures within the store set up
What You'll Focus On- Business Acumen: ability to use insight of the internal and external business environment to improve and drive performance
- Influencing:ask open ended questions to clarify issues, communicate openly, ask for ideas and come to mutually agreed decisions using logic and reasoning
- Results Driven:ability to take steps personally to ensure that mutual goals and performance target are met within the appropriate time frame
- Customer Focus:ability to identify any potential barriers that may impact the customer experience
- Relationship Building:exchange information for mutually beneficial goals; gain respect and commitment from team members and proactively keep internal and external relationships active
- People Management:be a trustworthy leader, train, motivate, delegate, empower and clearly communicate goals and objectives to the team
- Follow Through:prioritize tasks, establish goals for oneself and the team; successfully complete all started initiatives
- Analytical Skills: ability to link analyze KPIs and to generate insights on performance interventions
- Coaching Skills: experience in coaching teams and maximizing knowledge retention
Job Specification
Mejuri
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