Job Introduction: We have an exciting opportunity for a Customer Sale Support to coordinate the quotes customer and network pricing requests, ensure customer profiles are complete, and guarantee proper Customer relationship at local level.
KEY ACCOUNTABILITIES
Provide Customer and Network with quotations upon request
Reply to customer and internal pricing requests with required information including: Transport mode, price, and transit time Ensure quotation follow-up Request solutions expertise of the MO Solution Customer Expert Solution (CES) if specific solution, or pricing improvement, is required Secure formalization and maintenance of the validated QuotationsComplete Customer Profile in Coordination with the Customer Operation Support (COS)
Formalize SOPs / Customer profiles, taking into account customers’ expectations, requirements, and specific constraints (Scope amp; level of service) Share SOPs / Customer profiles with the MO Solution - Customer Expert Solution (CES) and the MO Operations Order Desk Support (ODS) / Customer Operation Support (COS) / International Freight Forwarding Operator (IFFO) Update and maintain the SOPs / Customer Profiles, in coordination with the MO Operations - Customer Operation Support (COS)
Manage Customer Relationship
Assist Inside and Outside Sales; handling enquiries, visiting customers Manage customer relationship; anticipate needs, gather constraints and requirements, and maintain rates validity Monitor customer satisfaction experience (KPI, gap identification) and liaise with MO Solution and Operations for continuous improvement
QHSE
Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility Ensure the compliance with applicable legal requirementsRequirements
Bachelor’s Degree amp; above, or relevant working experience Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry Experience in a fast paced and dynamic MNC environment Experience in freight-forwarding industry Pricing and market knowledge Ability to interpret company’s strategy and transfer into proposals and bids to uncover new opportunities Ability to read, interpret and analyze RFI and RFQ documents in a timely manner Strong communication skills in both spoken and written EnglishBachelor’s Degree amp; above, or relevant working experienceMinimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industryBenefits
Bollore has to offer:
- Competitive compensation
- Generous benefits package, including health insurance (medical, dental and vision)
- 401(k) matching
- Life insurance amp; disability.
- Discretionary bonus
- Paid time off / Holidays
- Career advancement
Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics
