Data Reporting Manager
Advanced Call Center Technologies, LLC., Jamaica

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 15, 2023
Last Date
May 15, 2023

Job Description

Advanced Call Center Technologies (ACT,) is looking for a person who is crazy passionate about all things DATA, with on-the-job experience using Tableau.

The Reporting Manager role is an ONSITE full-time position housed at our Montego Bay Call Center. As the Corporate Recruiter I can honestly say that I love working with the onsite team in JA!

Working at ACT is more than just a job it’s an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company. When you join ACT, you are taking control of your future and benefiting directly from our company’s success. You will be personally rewarded for your contributions as our company shares grow in value.

Project Description:

Responsible for development and delivery of ACT reports. ACT reports cover primarily Call Center operations and related data sources. Our primary presentation tool is Tableau, and extract reports generally in Excel. Specifically, this role requires someone that is passionate about data, and making it valuable to many various constituents. We want all ACT reports to look professional. Responsibilities include diagnosing internal and external customer requirements, determining data sources, managing the gathering of the data (Extract, Transfer and Load ETL), development of the reports and assuring the timely delivery of the necessary data in a professional format, representing ACT proudly and efficiently.


• Responsible for building and maintaining dashboards in addition to driving consistency in the reports delivered across clients.

• Responsible to arrange extraction of data from client systems when automation is not possible.

• Professional presentation of data, representing ACT

• Be an expert in the features, benefits, and application of reporting tools especially Tableau with database sources, like Oracle and SQL Server.

Data Extraction and Storage:

• Responsible to work with the team who to ETL development, database structure and administration.

Business Analytics:

• Become the bridge between operations, other internal orgs, clients, and reporting

• Help operations understand their data, and translate the requests into requirements

• Handle ad hoc projects and analysis in addition to ensuring process adherence and improvement for data

Other Functions and Duties:

Contribute to the development of your staff, in the supporting processes of the reporting team and responsibilities.

Be a resource to the reporting group customers in understanding their data and its meaning, as they manage their teams and responsibilities.

Independent Decisions Expected:

• reporting tools to be used

• prepare schedules of reports

• When and with whom to work to resolve conflicts.

Recommendations Expected:

• Suggestions for process improvements amp; cost savings

• Suggestions for alternative solutions that will positively impact profitability and/or client, customer, or associate satisfaction.

• Identify and communicate ‘best practice’ procedures.


Non-Negotiable Skills amp; Experience:

  • A proven track record using Tableau, and the willingness to provide screenshot examples of the personal creation of reports upon request.
  • Understanding data sources and report creation in multiple tools like MS Excel, Business Objects, Crystal Reports or Tableau.
  • Solid analysis and problem solving capabilities.
  • Strong interpersonal skills demonstrating ability to work independently and successfully within a cross-functional team.
  • Excellent communication skills.

Bonus Skills amp; Experience:

  • Understanding of Call Center business and technologies a plus.
  • Demonstrated understanding of general business management, basic accounting and work processes. Understanding of the call center operation and metrics a plus. Demonstrated ability to maintain and manage confidential and sensitive data.

Experience Target:

1-3 years industry related experience including report development, particularly in a tool like Tableau, Business objects, and management of the end to end process.


Four-year college degree in a business related field or equivalent experience preferred.

Job Specification

Advanced Call Center Technologies, LLC.

Information Technology and Services - Montego Bay, Jamaica