I’ve been working in customer service for 7 years. I hope to gain experience and the opportunity to grow as a part of a team to accomplish company goals. As someone who can learn quickly and improve the process, I strive to be a vital component of every team I join. By staying on top of deadlines, I allow ample time to fix issues that may arise last-minute during projects.
Thank you for considering me for this position. I'm thrilled about getting to learn more details about the Customer Service Representative position. I will be committed to continuously learning, growing, and applying my skills to support the team and engage our community.
As a Customer Service representative at Sutherland Global, I have been responsible for providing exceptional service to customers through various channels such as phone, email, and chat. I have effectively resolved customer inquiries, complaints, and technical issues in a timely and professional manner.
Moreover, I have demonstrated strong communication skills by actively listening to customers, understanding their needs, and providing appropriate solutions. I have also consistently met and exceeded performance targets, including customer satisfaction scores and call resolution times.
Additionally, I have collaborated with cross-functional teams to escalate complex issues and provide feedback on process improvement opportunities. I have also been involved in training new employees to ensure they are equipped with the knowledge and skills necessary to succeed in their role.
Overall, my role at Sutherland Global has allowed me to develop strong problem-solving skills, enhance my customer service abilities, and thrive in a fast-paced environment.
CSEC Mathematics (May 2010): Grade 1
CSEC English (May 2011): Grade 1
CSEC Biology (May 2011): Grade 2
CSEC Physics (May 2011): Grade 2
CSEC Chemistry (May 2011): Grade 2
CSEC Geography (May 2011): Grade 3
CSEC Social Studies (May 2011): Grade 3